1. How do I know I selected the right mover?
A reputable mover will be licensed and insured, and will have an established place of business for at least 10 years. A visit and inspection of a prospective movers facility will indicate his ability to serve you properly.
2. How can I be sure I have a fair estimate?
Final prices paid may vary from the calculated cost for binding and non-binding estimates. An accurate survey, including an accurate box count is the first step towards receiving a fair and accurate price quote.
3. Which factors could change the price?
Additional charges may be incurred under the following circumstances:
a. If your shipment is delivered to a property with an elevator
b. If access to the property is more than 75 feet from the parked moving
truck to the front door.
c. If your shipment must be carried up one or more flights of stairs
4. How should I be charged for packing?
Packing charges should be based on the number of boxes packed by the mover. This is where moving costs vary the most. To get an accurate packing estimate it is necessary to have a concise list of what you want packed
5. How do I pay for my move?
Be certain to have a certified check or cash to pay the driver. Personal checks are usually not an acceptable form of payment.
6. What is usually not covered for damage?
Movers generally do not assume responsibility for items such as documents, currency, jewelry, furs, and articles of extraordinary value, unless specifically listed on the bill of landing prior to the move. Also, breakage of china glassware or similar fragile items (unless packed by the mover) are typically not covered unless there is obvious damage to the exterior of the container, and documented on delivery. Mechanical operating condition of appliances and electronics are normally not covered for damage either.
7. If there are any damages, can I file a claim?
Although you will typically have 9 months to file a claim, we recommend that you get insurance through your homeowner's policy. Most movers charge for additional insurance, but your best rate will be through your own homeowner's policy.
8. How much lead-time should I allow to book a move?
Movers usually can accommodate a move if they have at least 2 weeks notice with a firm date.
9. Are there any items I should not ship?
Do not pack flammable items such as propane tanks, liquid detergents, aerosol cans etc.
10. How do I keep communications open on my moving day?
Telephone and utilities should not be turned off until the day after the move.